General Terms

GENERAL TERMS AND CONDITIONS OF BUSINESS

Prices
All prices include value added tax ("VAT"). Customers ordering from outside of the EU will incur a 20% administration charge for processing their order. Administration charge is also included in the prices shown on this website.  Our prices are dependent, to a certain extent, on currency exchange rates and are liable to alteration without notice.

Orders
Please submit your order in writing using our order form.

Payment
Please indicate your payment method when ordering:

Paypal
You can pay via Paypal. Please make sure that you have a valid paypal account. We will just deduct the amount of the products we deliver.

Credit Card
We accept the following credit cards: Visa®, MasterCard®, American Express®, Discover®, Diner’s Club and JCB. Credit card orders can only be made in writing or through our online shop.

Cash On Delivery
Cash on Delivery ("COD") is for now available only in Slovakia and Czech Republic. 

Bank transfer / Deposit / SEPA
Customer from Europe are eligible to pay via bank transfer. Bank transfer deadline is 7 business days from the day of placing order (ie. money must be deposited to our account within 7 business days). Please note that we can ship the order only after the money are assigned to our account. If possible, please use SEPA payment method (learn more here) which will speed up the money transfer (it takes approx. 1-2 business days).

Secure Shopping

Data security is of enormous importance to us, and we take vital steps to safeguard our customers’ information. At FLY SHOP Europe we take security seriously, this is why our entire website is secured by an SSL certificate (not just our payment pages), making you secure when browsing through our products. 


We are Paypal verified and provide multiple secure payment methods to choose from whilst protecting against fraud. 
When ordering with us you can relax in the knowledge that your credit card information is safe and secure as we use Braintree (a Paypal company) to process our online credit card transactions. FLY SHOP Europe do not store your credit card information. If you have any questions regarding our online security please use the enquiry form on our contact page.

Shipping & Returns
For information about shipping and returns please refer to Shipping & Returns web page.

Custom Orders (e.g. Fishing Flies)
FS Europe fly patterns are designed and tied by our professional staff. We use only high quality materials and top market fly tying hooks such as Hanak Competition, Tiemco, Maruto Japan, etc. In case certain hook models are currently not available, flies will be tied on substitute hooks of equal quality. Please note that fly patterns shown on our website are illustrative. Each fly is hand made and thus there may be minor differences between fly pattern illustrated on the picture and final product. Please note that 14 days return policy (described below) does not apply on custom-made products such as fishing flies.

Cancellation Rights
If you aren't completely satisfied with your purchase, you may return it for a full refund within 14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Customer is responsible for return postage costs. We recommend you use a traceable delivery solution as we cannot be held responsible for non-arrival of goods. If order is not collected at all by the customer, we are entitled to deduct the delivery and other related costs (e.g. custom fees, 10% restocking fee, etc.) incurred in connection with the order realisation.

10% restocking fee is calculated from the total order value and is applicable only on orders not collected by the customer.

Please note that 14 days return policy does not apply on custom-made products such as fishing flies.

Bank Details
Bank: Slovenská sporiteľňa, a. s. (member of ERSTE Group),
IBAN: SK5109000000005141511827, BIC S.W.I.F.T.: GIBASKBX.

Office Hours
Monday – Friday: 8 am - 6 pm (live agent online and available)

Contact Information

Address:
FS Europe s.r.o.
Tatranska 1234/6
040 01 Kosice
Slovakia 

Contact details:
Email: info@flyshopeurope.com
Website: www.flyshopeurope.com
Tel.: +421 915 758 834

Business information:
Business Identification Number: 51334852
Tax Identification Number (VAT): SK2120682938
Jurisdiction: Kosice, Slovakia  

Reservation of Ownership
Until all payment responsibilities have been fulfilled by the customer the delivered goods remain the legal property of FLY SHOP Europe who reserves its right of property until the full remittance of the purchase price.

Payment Terms
All invoices are due on the date of invoice. Through purchase you agree to our General Terms and Conditions of Business.

Warranty
Certain companies in our online store offer warranties on some goods that extends beyond that of the Slovak Jurisdiction. In our customers interest we pass these generous warranties on but we ask you to understand that when costs through services such as transport and import duties are incurred we must pass these costs on to the customer in the form of an all inclusive charge.

For more information about warranty and repairs of premium products such as Simms, Scott, Lamson, etc. please have a look here. Please see also useful tips how to care for your gear here.

Errors & Omissions
In the rare event that there is an error on our site or in our catalogue, we reserve the right to cancel any order placed for the affected items.

Instagram Giveaways T&C
Once in a while FLY SHOP Europe will announce an Instagram Giveaway. Instagram giveaway is not sponsored, endorsed or administered by, or associated with Instagram or Facebook. The duration and date of the giveaway will always be announced via Instagram post on our Instagram profile. Winner will be chosen randomly at the end of giveaway. No purchase is required. The winner will be announced on our Instagram profile and contacted via phone / email. 

Christmas 2018 Instagram Giveaway:
Win 20 premium flies of your choice or €40 voucher. There are 3 simple rules to attend: 1) follow @flyshopeurope, 2) like featured photo, 3) tag 3 friends in the post comments. Christmas Giveaway may be reposted several times during the duration of the giveaway. Each participant's unique entry counts as a vote (ie. if you tag 3 new friends in additional comment, you will get another vote). Giveaway closes on Sunday, 23 December 2018 at 6PM CET. Winner will be randomly selected and announced on 24 December 2018 at 10AM CET. Winner is able to redeem prize until 31 March 2019.

Last edited on: 1 February 2019.