Shipping & Returns
If you aren't completely satisfied with your purchase, you may return it for a full refund within 14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Rates and Free Shipping minimum order (amounts in EUR)
|Zone||Country / Area||Rate||Free|
|Zone 1||Slovakia|| 2.99
|Zone 2||Czech Republic|| 3.49
|Zone 3||HU, PL, AT, DE, CH||7.99||79.99||***|
|Zone 4||Europe - Other||9.99||79.99||****|
* Shipping in Slovakia is EUR 3.65 by National Post Service and EUR 3.99 by courier (GLS). If you choose Zásielkovňa the shipping is EUR 2.99 (please select a branch where would you like to deliver your order).
** Shipping to Czech Republic is EUR 3.49 by courier (GLS). If you choose Zásielkovňa the shipping is EUR 2.99 (please select a branch where would you like to deliver your order).
*** Country codes used: HU (Hungary), PL (Poland), AT (Austria), DE (Germany), CH (Switzerland), SI (Slovenia), RO (Romania), HR (Croatia), RS (Serbia), ES (Spain), PT (Portugal), IT (Italy), FR (France), NL (Netherland), BE (Belgium), LU (Luxembourg), IE (Ireland), UK (United Kingdom), BG (Bulgaria).
**** Shipping for Zone 4 will be handled by courier (GLS) for following countries: SI, RO, HR, RS, ES, PT, IT, FR, NL, BE, LU, IE, UK, BG. Shipping for other countries will be handled by National Post Service.
***** Shipping for Zone 5 will be handled by National Post Service and cost shown as a default EUR 19.99. Please inquiry at firstname.lastname@example.org about real shipping costs BEFORE you place order. We will contact you with an exact quote for your approval prior to shipping.
Cash on Delivery (COD) is for now available only in Slovakia. No additional fee is charged if you decided for COD.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Delivery time for Europe varies and is usually between 1 - 10 working days. Delivery time for World is between 3 - 14 days. We will notify you about the the delivery time upon your order.