This site uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. Please refer to Privacy Policy web page for complete information.

Shipping & Returns

Returns Policy

If you aren't completely satisfied with your purchase, you may return it for a full refund within
14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Rates and Free Shipping minimum order (amounts in EUR)

Zone Country / Area  Rate Free    
Zone 1 Slovakia  2.99
59.99 *  
Zone 2 Czech Republic  3.49
59.99 **   
Zone 3 HU, PL, AT, DE, CH  7.99 79.99 ***  
Zone 4 Europe - Other  9.99 79.99 ****  
Zone 5 World  ***** 199.99 *****  

 

* Shipping in Slovakia is EUR 3.65 by National Post Service and EUR 3.99 by courier (GLS). If you choose Zásielkovňa the shipping is EUR 2.99 (please select a branch where would you like to deliver your order).

** Shipping to Czech Republic is EUR 3.49 by courier (GLS). If you choose Zásielkovňa the shipping is EUR 2.99 (please select a branch where would you like to deliver your order).

*** Country codes used: HU (Hungary), PL (Poland), AT (Austria), DE (Germany), CH (Switzerland), SI (Slovenia), RO (Romania), HR (Croatia), RS (Serbia), ES (Spain), PT (Portugal), IT (Italy), FR (France), NL (Netherland), BE (Belgium), LU (Luxembourg), IE (Ireland), UK (United Kingdom), BG (Bulgaria).

**** Shipping for Zone 4 will be handled by courier (GLS) for following countries: SI, RO, HR, RS, ES, PT, IT, FR, NL, BE, LU, IE, UK, BG. Shipping for other countries will be handled by National Post Service.

***** Shipping for Zone 5 will be handled by National Post Service and cost shown as a default EUR 19.99. Please inquiry at info@viseguy.com about real shipping costs BEFORE you place order. We will contact you with an exact quote for your approval prior to shipping. 

Cash on Delivery (COD) is for now available only in Slovakia. No additional fee is charged if you decided for COD. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Delivery time for Europe varies and is usually between 1 - 10 working days. Delivery time for World is between 3 - 14 days. We will notify you about the the delivery time upon your order.