Shipping & Returns

gb-dhl-banner-m.jpg

Shipping Rates / Free Shipping (amounts in EUR)
screen-shot-2019-11-06-at-09.14.20.png

Estimated Delivery Times (in working days)
screen-shot-2019-10-24-at-14.34.19.png
----------------------------------------------------------
NOTES

A Shipping in Slovakia is EUR 3.90 by courier (GLS) and EUR 4.90 via Slovenska Posta. If you choose Zásielkov┼ła the shipping is EUR 4.50 (please select a branch where would you like to deliver your order). Shipping in Slovakia is FREE from EUR 39.90.

Shipping to Czech Republic is EUR 4.90 by courier (GLS). Air express DHL delivery is EUR 15.90. Shipping to Czech Republic is FREE from EUR 49.90.

C COUNTRY CODES used: HU (Hungary), PL (Poland), AT (Austria), DE (Germany), CH (Switzerland), SI (Slovenia), RO (Romania), HR (Croatia), RS (Serbia), ES (Spain), PT (Portugal), IT (Italy), FR (France), NL (Netherland), BE (Belgium), LU (Luxembourg), IE (Ireland), UK (United Kingdom), BG (Bulgaria).

Shipping in Zone 3 & 4 (Europe) will be handled by courier (GLS) for following countries: SI, RO, HR, RS, ES, PT, IT, FR, NL, BE, LU, IE, UK, BG. Shipping for other countries will be handled by International Parcel Post Service. Both services are tracked (ie. you will get a tracking number based on which you can monitor the location of your parcel). Shipping to countries in Zone 3 (Austria, Germany, Hungary, Poland and Switzerland) is EUR 6.90, FREE shipping starts from EUR 79.90. Shipping to other European countries is EUR 7.90, FREE from EUR 99.90.

Air express delivery by DHL is EUR 15.90.

D Shipping for Zone 5 (USA, Canada) will be handled by International Parcel Post Service (tracking number provided) and cost EUR 6.90. FREE shipping to Zone 5 starts from EUR 99.90. Please see shipping rates for Fishing Flies below.

Air express delivery by DHL to US and Canada is EUR 15.90. Air express delivery to NZ is EUR 29.90.

E Shipping for Zone 6 (World) will be handled by International Parcel Post Service (tracking number provided) at a fee of EUR 9.90. FREE shipping for Zone 5 starts from EUR 99.00. Air express delivery by DHL is EUR 29.90.

----------------------------------------------------------

Other arrangements

Please note that shipments outside EU zone may be subject to customs clearance and additional fees. Please check with your local custom office what custom procedures/rules apply in you country.

Cash on Delivery (COD) is available in Slovakia. No additional fee is charged if you decided for COD.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Delivery times are shown on the table on top. 

Returns Policy

If you aren't completely satisfied with your purchase, you may return it for a full refund within 14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Customer is responsible for return postage costs. We recommend you use a traceable delivery solution as we cannot be held responsible for non-arrival of goods.

If order is not collected at all by the customer, we are entitled to deduct the delivery and other related costs (e.g. custom fees, 10% restocking fee, etc.) incurred in connection with the order realisation. 10% restocking fee is calculated from the total order value and is applicable only on orders not collected by the customer. Please note that 14 days return policy does not apply on custom-made products such as fishing flies.

Last edited on: 24 October 2019