Shipping & Returns
If you aren't completely satisfied with your purchase, you may return it for a full refund within 14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Rates and Free Shipping minimum order (amounts in EUR)
|Zone||Country / Area||Rate||Free|
|Zone 1||Slovakia|| 2.70
|Zone 2||Czech Republic|| 3.90
|Zone 3||HU, PL, AT, DE||6.90||69.90||****|
|Zone 4||Europe - Other||6.90||69.90||****|
* Shipping in Slovakia is EUR 2.70 by Slovenska Posta and EUR 3.90 by courier (GLS). If you choose Zásielkovňa the shipping is EUR 2.90 (please select a branch where would you like to deliver your order).
** Shipping to Czech Republic is EUR 4.90 by courier (GLS). If you choose Zásielkovňa the shipping is EUR 3.90 (please select a branch where would you like to deliver your order).
*** COUNTRY CODES used: HU (Hungary), PL (Poland), AT (Austria), DE (Germany), CH (Switzerland), SI (Slovenia), RO (Romania), HR (Croatia), RS (Serbia), ES (Spain), PT (Portugal), IT (Italy), FR (France), NL (Netherland), BE (Belgium), LU (Luxembourg), IE (Ireland), UK (United Kingdom), BG (Bulgaria).
**** Shipping in Zone 3 & 4 will be handled by courier (GLS) for following countries: SI, RO, HR, RS, ES, PT, IT, FR, NL, BE, LU, IE, UK, BG. Shipping for other countries will be handled by International Parcel Post Service.
***** Shipping for Zone 5 will be handled by International Parcel Post Service and cost shown as a default EUR 29.90. Real shipping and handling costs will be calculated upon order. For small packages (up to 2 kg) real shipping costs should be much lower. We will contact you with an exact quote for your approval prior to shipping. If the actual shipping and handling costs are lower than default, you will get a refund for the difference.
Please note that shipments outside EU zone may be subject to customs clearance and additional fees. Please check with your local custom office what custom procedures/rules apply in you country.
Cash on Delivery (COD) is available in Slovakia and Czech Republic. No additional fee is charged if you decided for COD. Orders from Czech Republic paid by COD method will be delivered via International Parcel Post Service.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Delivery time for Europe varies and is usually between 1 - 10 working days. Delivery time for World is usually between 5 - 21 days. We will notify you about the the delivery time upon your order.
Last edited on: 19 November 2018